Joint Commission Best Practices for Training, Education, and Resources

The Joint Commission recently released updates to their standards for workplace violence prevention. These best practices provide guidance for hospitals to ensure they are compliant with the Occupational Safety and Health Administration (OSHA), the U.S. Centers for Medicare & Medicaid Services (CMS), and other agencies and authorities critical to daily operations.

View the detailed standards from the Joint Commission here. In this blog, we'll focus on one of the four elements of performance the Joint Commission has outlined—providing sustainable solutions to help ensure hospitals and health care facilities are achieving the safest environments possible.

Element of Performance: Human Resources (HR.01.05.03)

From the Joint Commission:

“As part of its workplace violence prevention program, the hospital provides training, education, and resources (at time of hire, annually, and whenever changes occur regarding the workplace violence prevention program) to leadership, staff, and licensed practitioners. The hospital determines what aspects of training are appropriate for individuals based on their roles and responsibilities.”

Why is this important and how do you uphold this standard in your facility? Let’s break down each portion of HR.01.05.03 and review how training and resources from CPI help you achieve compliance.

“Training, Education, and Resources”

A well-trained staff, equipped with the skills and confidence to safely recognize and de-escalate challenging behaviors, are critical to the well-being of both patients and staff. A safer environment results in a more satisfied workforce and a reduction in physical restraints. When staff feel safer your facility replaces turnover and burnout with increased employee performance.

CPI training programs for health care professionals provide a well-rounded approach to workplace violence prevention. After training, we continue providing supplemental resources to certified staff through monthly newsletters, eBooks, training refreshers, upgraded renewal options, and exclusive access to trainer tips and tutorials—ensuring the most up-to-date, effective tools are being utilized.

“At Time of Hire, Annually, and Whenever Changes Occur”

CPI’s train-the-trainer model positions several selected staff as the content experts across your facility; we provide training to those selected staff members first. Now certified, those staff members can teach their training to all their colleagues. Training all employees throughout your facility at regular intervals—at time of hire, annually, and when workplace violence prevention program changes occur—is now easier than ever and more time effective.

The participant workbooks that we supply with our learning packages provide you with a universal language around workplace violence prevention, creating a fully coordinated safety initiative throughout your facility.

“Aspects of Training are Appropriate for Individuals Based on Their Roles and Responsibilities”

CPI Nonviolent Crisis Intervention^®, 2nd Edition Training uses evidence-based techniques and approaches for de-escalation. The tools, resources, and scenarios we provide in our training are customizable to individual roles and responsibilities, ensuring all levels of risk are accounted for.

This means your certified staff can teach verbal intervention strategies for staff that regularly interact with patients in low-risk situations, such as intake coordinators. Nurses and doctors, who are more likely to encounter high-risk behaviors in patients and fellow staff, will learn restrictive and nonrestrictive interventions to account for those scenarios.

A Risk Assessment from CPI

Is your facility upholding these Joint Commission best practices? Schedule a free risk assessment with a CPI representative, to review the current policies you have in place, discuss the areas in which challenges are arising, and identify the appropriate steps to ensure you meet the Joint Commission’s requirements by January 1, 2022.