Prevention First™ Online Training

This 30-minute, cost-effective, on-demand training gives all staff the skills to understand how to identify escalating behaviours, establish a common language across departments, and recognize when to call for help.

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Updated Training Made for All Health Care Staff

Prevention First Online Training is designed to provide all staff—from front desk workers to physicians—with the skills they need to create a safer workplace.

Training that works with staff schedules
Limit time off the floor with the 30-minute, online, on-demand format that can be completed when and where it works best.
Understand how to identify escalating behaviours
Learn how behaviour can escalate and what steps you can take to reduce conflict.
Create a common crisis response language for all staff
Reduce confusion by providing staff with a common response language that is consistent and predictable.
Recognize when to call for help
Understand when it is time to ask for another staff member to assist in de-escalating a challenging situation.

How Prevention First Online Training Works for You

Three key ways our training benefits all health care staff.

30 Minutes to Complete

Condensed training time works with staff's busy schedules and limits time off the floor.

4 Lesson Structure

Focused lessons quickly provide staff with the skills needed to improve workplace safety for themselves and their patients.

On-Demand Format

A flexible delivery format means staff can complete training when and where it works best for them.
“Our organization uses Prevention First with our new hires...the benefits of understanding behaviours and integrating our actions to reduce the risk of harm to all is crucial.”
Bridget Shepherd, Coordinator/SpecialistElmhurst Memorial Healthcare
A group of people talking at a table during CPI training.

CPI Offers Customizable Solutions

CPI teaches professionals the skills to recognize, prevent, and respond to crises in the workplace. We offer customizable solutions that fit every role and risk level to foster organization-wide safety and well-being.

We are dedicated to changing behaviours and reducing conflict for the Care, Welfare, Safety, and SecuritySM of everyone, using evidence-based, person-centred approaches.

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View Demo

Get a first-hand look at what you’ll experience with Prevention First™ Online Training. This demo will briefly explore each of the four lessons and what resources you’ll have access to after training.

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More to Explore

Techniques for All Roles and Risk Levels

Our industry-leading programs provide the skills to recognize, prevent, and respond to crises in the workplace. Our customized training solutions ensure the right staff receive the right level of training for their role and risk level.

Verbal Intervention Training

Instills the confidence and skills to verbally de-escalate disruptive behaviours.

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Common de-escalation communication framework
Proactive verbal de-escalation strategies

Nonviolent Crisis Intervention Training

Provides the skills to safely disengage and intervene in crisis situations.

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Common de-escalation communication framework
Proactive verbal de-escalation strategies
Safety intervention and disengagement skills

NCI With Advanced Physical Skills

Teaches safe and advanced disengagement skills for higher-risk roles.

Explore Program
Common de-escalation communication framework
Proactive verbal de-escalation strategies
Safety intervention and disengagement skills
Advanced intervention skills for high-risk behaviour
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Learn how Prevention First Online Training can benefit your team.