CPI Verbal Intervention™ Training
CPI Verbal Intervention™ programme, which was formerly an element of MAPA®, trains staff to respond to crisis situations with a focus on prevention using verbal de‑escalation skills and strategies where restraint is inappropriate.
Training Outline
Key Features of the Training
CPI Verbal Intervention™ incorporates trauma-informed and person-centred approaches. We recommend this training for professionals who work in environments that require them to manage and respond to escalating behaviour without using restrictive or physical intervention techniques. Participants will engage with seven modules, starting from understanding behaviours to post-crisis assessment.
We have taken the term MAPA® which was used to describe the full curriculum and divided it into two distinct programmes:
This programme, Verbal Intervention™ enables you to teach all the CPI preventative approaches and Safety Intervention™ enables you to teach all the CPI preventative interventions plus the disengagements and/or holding skills.
Recognise & Respond to Crisis Behaviour
Participants learn to recognise signs of distress and gain a broad range of tools to help them intervene early to prevent conflict and escalation. They’ll gain a clear understanding of using the right skills at the right time to effectively de-escalate when conflict arises, so that a behavioural crisis doesn’t occur.
Best Practice in Adult Learning
Verbal Intervention™ is based on the latest principles in adult learning with an emphasis on simple strategies that can be immediately used by your entire staff.
Evidence-Based & Internationally Accredited
The course is based on the latest research and includes approaches that have a proven track record of effectiveness.
The programme provides both Continuing Education Credits (CEC) and Continuing Professional Development (CPD) Credits.
Benefits of Verbal Intervention Training
Business Impact
Our Training Supports your Organisation
We work with organisations to foster safe and positive environments. Here’s How.
94%
of Customers Improved Skills and Confidence
83%
of Organisations Have Seen a Reduction in Crisis Behaviour
40+
Years of Experience
Renewal Training Programmes
We provide multiple renewal certification programmes for Certified Instructors, with virtual and blended delivery options.
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Our Training Approach
Once you have registered with us, our team trains your staff and equip them with the necessary tools to effectively teach your organisation. This is our training framework — train-the-trainer — that turns employees into in-house behaviour leads.
Other Programmes
Most Popular Training Programmes
Our training helps staff prepare for and reduce conflicts, creating a safer workplace.
Verbal Intervention
This programme focuses on prevention using verbal de-escalation skills.
Safety Intervention Foundation
Formerly known as MAPA, this training teaches staff de-escalation skills, non-restrictive and restrictive interventions.
Safety Intervention Advanced/Advanced & Emergency
Formerly known as MAPA, the programme focuses on more complex or extreme risk behaviours.
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