Behaviour Management, De‑escalation and Conflict Training for your Organisation

Behaviour training that empowers organisations and staff alike to create safe and respectful environments.

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Sectors We Work With

Health Care
Whether your health care setting, our training programmes offer trauma-informed and person-centred training for all health care staff, from frontline and nursing teams through to reception and support staff.
All Health Care Programmes

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Male nurse helping a patient at a desk with a file folder

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How it Works

Our Training Approach

Once you have registered with us, our team trains your staff and equip them with the necessary tools to effectively teach your organisation. This is our training framework — train-the-trainer — that turns employees into in-house behaviour leads.

Customer Success Stories

Success Stories: Positive Outcome, Safer Staff

Students sitting in a classroom facing a chalkboard

Interview with Vicki Robinson, Associate Principal of Hamilton North School

We interviewed Vicki Robinson from Hamilton North School on how CPI training provided consistent practice for when students display risk behaviour.

Auckland District Health Board members in training

Auckland District Health Board

Learn how CPI training programmes provide strategies and techniques for all health care professionals in this customer success story for Auckland District Health Board.

Teachers outside of the Ravenswood School Sign

Ravenswood School: How MAPA & Pivotal MAPA Helped Us to Change

Ravenswood School reflects on how CPI training aided their mission of reducing physical restraint and ensuring their pupils are happy, safe and ready for learning.

View Success Story

Training for Every Risk Level

Most Popular Training Programmes

Our training helps staff prepare for and reduce conflicts, creating a safer workplace.

Verbal Intervention

This programme focuses on prevention using verbal de-escalation skills.

Trauma-informed training.

Prevention and verbal de-escalation skills.

Safety Intervention Foundation

Formerly known as MAPA, this training teaches staff de-escalation skills, non-restrictive and restrictive interventions.

Trauma-informed training.

Prevention and verbal de-escalation skills.

Disengagement safety techniques.

Risk assessment framework.

Physical intervention techniques.

Safety Intervention Advanced/Advanced & Emergency

Formerly known as MAPA, the programme focuses on more complex or extreme risk behaviours.

Trauma-informed training.

Prevention and verbal de-escalation skills.

Additional non-restrictive and restrictive interventions for risk behaviour.

Explicit focus on safety intervention for extreme risk behaviour (including floor holding and other emergency interventions).

Disengagement safety techniques.

Risk assessment framework.

Physical intervention techniques.

Expanded decision-making skills.

Introduces the Brøset Violence Checklist.

Full Training Suites by Sector

Discover our training programmes relevant for your sector.

Health Care

Training programmes for health care professionals and support staff to create safe and trauma-informed environments.

View Health Care Programmes

Social Services

Training programmes designed to empower all staff, from carers to social workers, to create safe and trauma-informed environments.

View Social Services Programmes

Education

Training programmes for schools to create safe and positive environments.

View Education Programmes

Other Service Industries

Training programmes for service-oriented professionals to manage and de-escalate disruptive situations and reduce conflicts.

Other Service Industries Programmes

View Our Recent Blogs

Trainer in front of filp chart teaching third edition

Introducing CPI’s 3rd Edition Training

Learn how CPI’s Safety Intervention 3rd Edition training supports the real needs of Certified Instructors and their end learners.

Man sitting at a table in a coffee shop at his laptop holding a coffee cup

Why Choose CPI Training?

Just some of the reasons to choose CPI training and become a CPI Certified Instructor / trainer whether you work in education, healthcare or social care.

Younger hand holding an older person hand

Here’s How You Can Manage Your Anger

At the Crisis Prevention Institute, we often say that we can’t control other people’s behaviour—we can only control our own. We can choose how we react to other people’s actions and how we respond to our own emotions. Our anger doesn’t have to be a catalyst for conflicts and damage to relationships.