Industries We Serve
We train de-escalation and behavior management strategies to decrease conflict in the workplace with training solutions for every role and risk level, in any organization.
![A teacher in a classroom listening to a student.](/globalassets/us-ca/industries/industries-education-programs.jpg?format=webp&ranchor=5)
Education
CPI is the leading provider of trauma-informed de-escalation training for educators and support staff. Implementing our evidence-based training school-wide yields positive, long-term results, including decreased challenging behavior, higher academic success, and increased staff retention.
![A medical professional listening to an angry person talk.](/globalassets/us-ca/industries/industries-health-care-programs.jpg?format=webp&ranchor=5)
Health Care
CPI is the provider-of-choice for de-escalation training solutions for health care organizations. We build customized, hands-on de-escalation programs and design recommended training plans specific to a health system’s unique needs and risks.
![A therapist talking with a patient.](/globalassets/us-ca/industries/industries-human-services-programs.jpg?format=webp&ranchor=5)
Human Services
CPI provides customizable de-escalation training solutions for all levels of human services professionals. Implementing our training gives staff the skills and confidence to recognize disruptive behavior and prevent incidents of violence among staff and clients.
![A man pointing at a security official.](/globalassets/us-ca/industries/industries-security-programs.jpg?format=webp&ranchor=5)
Security
CPI provides customizable de-escalation training solutions for all levels of security professionals. Implementing our training provides the skills and confidence to recognize disruptive or dangerous behavior and prevent incidents of violence using safe, nonrestrictive or restrictive interventions.
![A group of people attentively listening to someone talk.](/globalassets/us-ca/industries/industries-behavioral-health-programs.jpg?format=webp&ranchor=5)
Behavioral Health
CPI provides trauma-informed de-escalation training solutions for all levels of behavioral health professionals. Our person-centered training gives staff the skills and confidence to recognize and respond to even the most complex client behavior.
![A medical professional reading a book with an elderly patient.](/globalassets/us-ca/industries/industries-dementia-care-programs.jpg?format=webp&ranchor=5)
Dementia Care
CPI is the provider-of-choice for person-centered dementia care. Implementing our training gives caregivers the tools they need to optimize the quality of life for those living at all stages of dementia, achieving reduced pharmacological interventions and ensuring consistent care delivery.
![Retail worker checking out customer at register.](/globalassets/us-ca/industries/retail/hero-cpi-training-for-retail.jpg?format=webp)
Retail
Equip your entire team with essential de-escalation skills to handle contentious or hostile customer interactions and create a culture of safety and well-being.
Customer Success Stories
Customers’ Success with CPI Training
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Braun Educational Center – Illinois
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Nash General Hospital
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Hillside of Atlanta
![Man and a woman during training writing on a flip chart.](/globalassets/us-ca/our-programs/hero-cpi-training-programs.jpg?format=webp&ranchor=5)
What is CPI Training?
Crisis Prevention Institute (CPI) is the world’s leading provider of evidence-based de-escalation training. CPI programs equip staff with crisis intervention and de-escalation skills that reduce challenging behavior and help prevent future incidents. Over 17 million individuals are trained in CPI's de-escalation techniques and are making measurable impacts on the safety of their workplaces.