A person using a touch screen.

CPI Training for Other Service Industries

We train service-oriented professionals with the skills to manage and de-escalate disruptive situations and reduce conflicts. CPI training programmes are suitable for various service industries including retail, insurance, transport and security sectors.

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Training Programmes Designed to Ensure Safe and Respectful Workplaces

CPI training strategies and techniques focus on the Care, Welfare, Safety, and SecuritySM of staff and the individuals that reside in their facilities with evidence-based de-escalation and crisis prevention approaches.

An unhappy diner talks to a waiter in a restaurant.

Our Training Objectives

  • Create a healthy working atmosphere
  • Address negative behaviours in customers and coworkers
  • Use prevention strategies to minimise conflicts
  • Safely navigate crisis situations
A cashier looking at the camera while someone makes a purchase.

Who Do We Train

We provide training to staff in customer-facing roles including lone workers, equipping them with the skills and confidence needed to effectively manage customer dissatisfaction and challenging situations.

Training for Every Role and Risk Level

Most Popular Training Programmes

Our training helps staff prepare for and reduce conflicts, creating a safer workplace.

Verbal Intervention

This programme focuses on prevention using verbal de-escalation skills.

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Trauma-informed training.
Prevention and verbal de-escalation skills.

Safety Intervention Foundation

This training teaches staff de-escalation skills, non-restrictive and restrictive interventions.

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Trauma-informed training.
Prevention and verbal de-escalation skills.
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.

Safety Intervention Advanced/Advanced & Emergency

The programme focuses on more complex or extreme risk behaviours.

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Trauma-informed training.
Prevention and verbal de-escalation skills.
Additional non-restrictive and restrictive interventions for risk behaviour.
Explicit focus on safety intervention for extreme risk behaviour (including floor holding and other emergency interventions).
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.
Expanded decision-making skills.
Introduces the Brøset Violence Checklist.

Specialised Training Programmes

Prevention First Online Training
Designed for lower risk conflict resolution situations, it expands awareness of workplace conflicts and the behaviours that cause it.
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Learn how CPI’s training programmes can benefit your organisation.