Follow OSHA’s Workplace Violence Prevention Plan Guidelines to Create a Safer Work Environment

In the bustling world of retail, the role of retail managers and supervisors in ensuring the safety and well-being of employees and customers is crucial. And with workplace violence incidents on the rise and staff turnover at an all-time high, their role in fostering a secure work environment is more important than ever.

One of the key aspects of this responsibility is adhering to the Occupational Safety and Health Administration’s (OSHA) guidelines, which outline how to develop and implement a workplace violence prevention plan (WVPP).

What is workplace violence?

Workplace violence encompasses a range of behaviors that can pose a threat to the safety and well-being of employees. CPI developed the Workplace Violence Continuum of Behaviors to aid employees in recognizing types of violent behaviors before they escalate.

Disgruntled customers or frustrated staff often begin interactions by being discourteous and making disrespectful comments. Over the last 12 months, about 60% of retail staff reported witnessing behavior on the continuum while at work.

How do I know if my WVPP meets the requirements?

OSHA has established comprehensive guidelines to help employers create and apply effective WVPPs. These guidelines aim to protect employees from potential hazards and lay the foundation for a safe workplace.

Some key components of OSHA’s requirements include:

1. Management Commitment and Employee Participation: A successful workplace violence prevention program requires a strong commitment from management and active participation from employees. Involve your employees in forming clear policies, allocate resources, and build a culture that consistently puts safety first.
2. Worksite Analysis: Conduct a thorough analysis of the workplace to identify potential hazards and risk factors. Management and staff should frequently evaluate the physical environment, work practices, and employee interactions to identify opportunities for improvement.
3. Safety and Health Training: Providing training to employees on recognizing, avoiding, and responding to potential workplace violence is a key aspect of prevention. At CPI, we have witnessed that this aspect can make a significant difference in violence prevention and incident reduction.
4. Recordkeeping and Program Evaluation: Maintaining detailed records of incidents and regularly evaluating the effectiveness of the prevention program helps identify areas of need and enforce necessary improvements.

How can I encourage a culture of safety and support?

Although following OSHA guidelines is a requirement for most employers, creating a safe retail environment goes beyond compliance with guidelines. It involves fostering a culture of safety and support where every employee feels valued and protected.

Retail managers can help by:

• Promoting Open Communication: Encourage employees to voice their concerns and report incidents without fear of retaliation.
• Providing Support Resources: Offer access to counseling services, employee assistance programs, and training.
• Recognizing and Rewarding Safety Efforts: Reinforce positive behaviors by acknowledging and rewarding employees who contribute to maintaining a safe workplace.

At CPI, we know that evidence-based de-escalation training results in a positive atmosphere for employees and customers. Our training is designed to protect employees while enhancing the overall productivity and reputation of your organization. Together, we can build a safer future for the retail industry.

If you have questions or would like to learn more about how CPI training can empower your retail team to handle crises in safe, practical ways, feel free to contact us.

Sources

• OSHA – Workplace Violence Overview
• OSHA – Workplace Violence Prevention Programs
• OSHA – Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers
• OSHA – Recommendations for Workplace Violence Prevention Programs in Late-Night Retail Establishments