About Us

Founded in 1980, Crisis Prevention Institute has helped train more than 17 million people within service-oriented industries including education, health care, aged care, behavioural health, long term care, social services, security, corrections, corporate, and retail.  

Established in 1988, MAPA^® training has been CPI’s most popular programme. In 2021, we updated the programme to align with RRN standards and restructured MAPA^® into two programmes: Verbal Intervention^™ and Safety Intervention^™. We separated prevention from physical interventions to allows organisations to tailor the training to their relevant level of risk.  

At CPI, we are dedicated to changing behaviours and reducing conflict for the Care, Welfare, Safety, and Security^SM of everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us and informs our core beliefs.  

CPI teaches professionals the skills to identify, prevent and de-escalate crises in the workplace. With distinct levels of training, CPI offers solutions for every role and risk level, in every organisation.