woman paying at the till of a supermarket

CPI Training for Other Service Industries

We train service-oriented professionals with the skills to manage and de-escalate disruptive situations and reduce conflicts. From insurance to retail and transport to security, we adapt our training to your company’s needs.

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Training Programmes Designed to Ensure Safe and Respectful Workplaces

CPI training strategies and techniques focus on the Care, Welfare, Safety, and SecuritySM of staff and the individuals that reside in their facilities with evidence-based de-escalation and crisis prevention approaches.

CPI training programmes are suitable for various service industries, including retail, insurance, transport and security sectors.

Two people in construction safety vests and goggles talking in a warehouse.

Our Training Objectives

  • Create a healthy working atmosphere
  • Address negative behaviours in customers and coworkers
  • Use prevention strategies to minimise conflicts
  • Safely navigate crisis situations
A group of people smiling at a conference room table.

Who Do We Train

We provide training to staff in customer-facing roles including lone workers, equipping them with the skills and confidence needed to effectively manage customer dissatisfaction and challenging situations.

Training for Every Risk Level

Most Popular Training Programmes

Our training helps staff prepare for and reduce conflicts, creating a safer workplace.

Verbal Intervention

This programme focuses on prevention using verbal de-escalation skills.

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Trauma-informed training.
Prevention and verbal de-escalation skills.

Safety Intervention Foundation

Formerly known as MAPA, this training teaches staff de-escalation skills, non-restrictive and restrictive interventions.

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Trauma-informed training.
Prevention and verbal de-escalation skills.
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.

Safety Intervention Advanced/Advanced & Emergency

Formerly known as MAPA, the programme focuses on more complex or extreme risk behaviours.

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Trauma-informed training.
Prevention and verbal de-escalation skills.
Additional non-restrictive and restrictive interventions for risk behaviour.
Explicit focus on safety intervention for extreme risk behaviour (including floor holding and other emergency interventions).
Disengagement safety techniques.
Risk assessment framework.
Physical intervention techniques.
Expanded decision-making skills.
Introduces the Brøset Violence Checklist.

Specialised Programmes

Additional training programmes designed specifically for service-oriented professionals.

Prevention First Online Training
Designed for lower risk conflict resolution situations, it expands awareness of workplace conflicts and the behaviours that cause it.
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Learn how CPI’s training programmes can benefit your organisation.