About Us

We teach the world that by combining the right skills with dignity and respect, you create well-being throughout the workplace and beyond.

A woman presenting about de-escalation strategies.

Who We Are

Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services.

Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioural health, long term care, human services, security, corporate, and retail.

Care, Welfare, Safety, and Security

We are dedicated to changing behaviours and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.

42,000+

Certified Instructors Worldwide

40+

Years of Experience

20,000+

Organizations Supported

A group of people having a discussion at a table.

What We Do

CPI teaches professionals the skills to recognize, prevent, and respond to crises in the workplace. With tiered levels of training, we offer customizable solutions that fit every role and risk level to foster organization-wide safety and well-being.

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Our Philosophy of Training

“When we started providing this service, we were focused on teaching staff how to protect themselves, physically. It quickly occurred to me that self-defense techniques were only a part of the equation. The professionals we were training had a desire to provide a better experience for those in their care. It became clear that we were not there to teach staff physical methods. We needed to focus on changing behaviours with respect and compassion.”

AlGene Caraulia Sr., CPI Founder

Our Training Approach

Our train-the-trainer framework increases fidelity and adoption and ensures the most relevant training is delivered based on roles and risk levels.

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Our Locations

With seven locations across the globe, CPI is available to help your organization achieve your workplace safety goals no matter where you work or live.

Crisis Prevention Institute - US HQ
Milwaukee, WI
United States
10850 W. Park Place
Suite 250
Milwaukee, WI 53224
1-888-426-2184

Dementia Care Specialists
Cornelius, NC
United States
P.O. Box 2432
Cornelius, NC 28031
1-877-816-4524

CPI International HQ and UK Training Centre (North)
Sale, Manchester
United Kingdom
2 Brooklands Place
Brooklands Road
Sale, Manchester, M33 3SD
0161-929-9777

UK Training Centre (South)
Winnersh, Wokingham
United Kingdom
100 Berkshire Place
Arena Business Centres
Winnersh, Wokingham, RG41 5RD
0161-929-9777

CPI France
Lille, France
Europe
19 Rue d’Amiens
59800 Lille, France
+33 1 73 06 43 66

Crisis Prevention Institute - AU
Sydney, NSW
Australia
45 Clarence Street
Suite 1, Level 10
Sydney, NSW 2000
1300-244674

Crisis Prevention Institute LLC Dubai
Dubai, UAE
United Arab Emirates
Bridge Tower 2-5th Floor,
3rd Floor Office No.304
Dubai Sports City – Dubai – UAE
PO Box 392269
+9714 818 9063