Retail
Training Overview: De-escalation and Violence Prevention Training for Retail
June 6, 2024
De-escalation and Violence Prevention Training for Retail makes it easy to ensure worker safety, improve employee satisfaction and retention and establish a superior customer experience. The online training provides all retail staff—from frontline associates to store managers—with the skills to identify and manage conflict and disruptive behaviours, respond to hostile customer interactions and recognize when to call for help.