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Give your staff the skills to identify, respond to, and verbally de-escalate distress behavior in a safe, hands-off way.

• Improve decision making
• Gain the confidence to recognize risk behavior & effectively respond to defensive behaviors
• Understand what’s behind behavior
• Address the needs of the individual

Equip your staff with problem-solving and decision-making skills to recognize the level of risk and apply the most appropriate verbal and/or physical interventions.

• Improve decision making
• Minimize physical interventions
• Gain the confidence to recognize risk behavior & respond to defensive behaviors
• Understand what’s behind behavior
• Address the needs of the individual

Building on techniques learned in NCI™, this training will equip your staff with problem-solving and decision-making skills to recognize the level of risk and to apply the most appropriate verbal and/or physical interventions in high-risk situations.

• Learn skills to manage high-risk, complex behaviors
• Improve decision making
• Minimize physical interventions
• Gain the confidence to recognize risk behavior & respond to defensive behaviors
• Understand what’s behind behavior
• Address the needs of the individual

For school leaders and education professionals interested in fostering a positive culture within each classroom. This training provides practical techniques to implement consistent and sustainable standards that prevent, or mitigate, the need for de-escalation interventions.

Evidence-based learning experience combining the Claudia Allen Model and the Crisis Development Model℠ to create a person-centered and abilities-focused approach to caring for persons with dementia.

• Meet our team of instructors
• Contact us to find out the instructor for your program
• Learn about receiving Continuing Education Units

July 6-8, 2025 in Nashville, Tennessee

Join hundreds of Certified Instructors at this premier event in the heart of Music City! Connect and collaborate with likeminded professionals, be inspired by industry leaders, and feel empowered to enhance your skills.